Surgery Leaflet

Dr Vardhan's
Surgery

The Surgery, 10 Higher Green Lane,

Astley, Manchester, M29 7HG

Tel: 01942 883794
gp-p92646@nhs.net

www.drvardhansurgery.co.uk

DOCTORS

Dr A Vardhan

Senior General Practitioner

MBBS, MRCGP

Dr N Whitelaw

General Practitioner

MBchB, MRCGP

Practice Manager

Craig

Practice Nurse

Jodie

Receptionists

Vicky, Jade,

Sally, Alison, Massi

OPENING HOURS

Monday 08:00am – 20:00pm

Tuesday, Wednesday, Thursday and Friday 08:00am -18:30pm

Please not the surgery will be closed between the hours of 13:30 and 14:30 on the last Tuesday of every month for a Practice Meeting

SURGERY MISSION STATEMENT

Our aim is to provide our local community with progressive, comprehensive healthcare to the best of our ability. Our team is built on the principles of providing friendly, caring and compassionate health care for all.

APPOINTMENTS

We offer both Face to face and Telephone consultations and we aim to have you seen within 2 weeks. Appointments can be made by contacting the surgery on 01942 883794 if you require an emergency on the day appointment please telephone the surgery between 8am-10am.  You have the right to express a preference to a particular health professional.

Please note that appointments are not to be made by email

Where possible, please give 24 hours’ notice before cancelling an appointment. This can be done by telephoning the surgery or using the MYGP App

PRACTICE NURSE APPOINTMENTS
 
Monday 15.30pm – 19:30pm

Wednesday 8:30am-18:30pm
Thursday 8:30am-18:30pm


HOME VISITS

Please contact the surgery before 10am.  Ring 01942 883794 if you require a home visit during the day time.  Home visits will be made at the doctor’s discretion. Depending on certain cases the doctor may refer your visit onto the community service. The doctor will call you and inform you first and for your consent.

CLINICS

These are just a couple of clinics we run, if you have a long term condition you will be regularly called by the surgery to have your annual review.

New Patient Health Checks
NHS Health Check
Chronic Heart Disease Monitoring
Chronic Kidney Disease
Asthma Checks
Pill Checks
Smear
Blood Pressure Checks
Baby Vaccine Clinic
Post Natal Checks
Smoking Cessation
Travel Clinic


REPEAT PRESCRIPTIONS

Prescription requests will not be taken over the telephone. This is to avoid being issued the wrong medication, we only accept written requests, either using the right hand side of the prescription, Askmygp, Email or order though your pharmacy. 72 hours’ notice will be required for repeat prescriptions. You can arrange for your chemist to pick up the prescription from the surgery for home delivery.
The information at the bottom of your prescription is important please check if the message applies to you.  We prefer to review long-term medication after a few months depending on your health problems and therefore request that you attend the doctor in person from time to time.

RESULTS/REFERRALS

To check if your results have come back or you are seeking information about referrals we kindly ask if you can wait until after 11:00am. Please also note that receptionists are not qualified to give advice on medical health care. Any queries will need to be reviewed by a clinician. The reception can only view normal results.

TO REGISTER / CHANGE OF DETAILS

Please contact the reception staff who will advise on registration. We ask that you notify us of any change of details… address/telephone/name. We can only use details we have available to us so if your details are not updated then we may not be able to contact you when necessary.

WIGAN ALLIANCE HUB OUT OF HOURS SERVICE

Telephone 01942 482848 to book an appointment to see a GP, nurse or HCA 6.30pm – 8pm Mon – Fri and 10am – 4pm Sat, Sun and Bank Holidays.

OUT OF HOURS EMERGENCIES

If you require urgent medical attention out of the surgery opening hours please call NHS 111Think before referring to A&E is it life threating? Can it not wait until the surgery opens? We have a doctor on call from 8:00am to 18:30pm Monday to Friday, 19:45pm Mondays.

MISCELLANEOUS INFORMATION

The surgery has access and toilet facilities for disabled patients.  A room will be made available if you wish to discuss any matter in private. The surgery also follows a strict Complaints procedure and has a named person Craig, the Practice Manager to investigate and review your complaint. Leaflets are available in the waiting area.  A box is available in the waiting room for your comments and suggestions, we also recommend you complete a FRIENDS and FAMILY questionnaire; these are completed by the MYGP app, text message or forms in the waiting area. These are anonymous reviews and are reviewed by our PPG members.  

CONFIDENTIALITY

ALL patient information is handled confidentially according to NHS guidelines. You have the right to access any personal information held under the Data Protection Act but a charge may be payable. We will not disclose any details to other agencies unless we have your written consent.

NEW PATIENTS

When our lists are open, we are happy to register new patients. You can register at reception by using a new patient registration form and supplying us with proof of identity and address. All new patients will be asked to attend a new patient health check with the practice nurse. This will be arranged upon registration, failure to attend this appointment will result in your registration being cancelled.

IF YOU WOULD LIKE THIS IN AN ALTERNATIVE FORMAT, EG, LARGE PRINT, OR IF YOU NEED HELP WITH COMMUNICATING WITH US, ECG, BECAUSE YOU USE BRITISH SIGN LANGUAGE, PLEASE LET US KNOW.  YOU CAN CALL UN ON THE TELEPHONE NUMBER ON THE FRONT OR EMAIL gp-p92646@nhs.net



 
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